AssistBot
AssistBot trains custom AI agents to automate customer support and seamlessly hands off to humans.
AssistBot trains custom AI agents to automate customer support and seamlessly hands off to humans.
AssistBot is an AI customer support platform. It trains AI agents on company data to automate responses across channels like Slack and Shopify. It handles up to 80% of tickets, passing complex issues to human agents with full conversation context. It helps businesses scale support, reduce agent workload, and improve customer satisfaction with smart automation.
Custom AI Training.
You can teach AssistBot's AI agents. They learn from your company's own knowledge base. This includes documents and FAQs.
Intelligent Handoff.
When things get tricky, AssistBot hands off to a human. Your human agents get the whole chat history. No lost context.
Multi-Channel Support.
The bot works where your customers are. It connects with Slack, Teams, Discord, and Shopify.
Real-Time Performance Monitoring.
You get daily updates on how the AI is doing. Dashboards show you key performance stats.
Knowledge Base Integration.
Link AssistBot to your internal docs. Connect your FAQs and product databases.
Conversation History Preservation.
Human agents see the full chat. This means customers don't have to repeat themselves.
AssistBot offers clear, tiered pricing starting with free plans. For small to medium businesses, it's typically $100-$500 per month. This is competitive with platforms like Tidio ($24-$749+) and Zendesk ($115+ per agent), and generally more affordable than Drift ($2,500+ per month).
AssistBot reports resolving 80% of support tickets automatically. For reference, industry averages for AI customer support are often between 40-70%. The actual resolution rate will depend on how well you train the AI and the quality of your knowledge base.
Yes, AssistBot integrates with over 100 platforms. This includes popular tools like Slack, Microsoft Teams, Shopify, Discord, and major CRM systems. Integration usually takes about 2 minutes for most platforms.
No, there isn't a steep learning curve. Setup takes under 2 minutes. The platform is easy to use and doesn't require any coding. You just need to upload your company's knowledge base and set up the rules for escalating issues.
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