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Tidio

All-in-one customer service platform with live chat, chatbots, & AI (Lyro) for websites, social media, & more.

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Tidio is an AI Business tool. All-in-one customer service platform with live chat, chatbots, & AI (Lyro) for websites, social media, & more. Key features include Live Chat, Lyro AI Agent/Chatbot, and Flow Builder.

★ 4.2 (5 reviews)⬆ 29 upvotes6 key features6+ alternatives →

About Tidio

Tidio combines live chat and AI to help you talk to customers on your site, Instagram, and more. It's easy to use and helps answer questions fast, even when you're not there.

Key Features

Live Chat.

Tidio’s live chat lets you talk to website visitors instantly. It’s a quick way to answer questions and help people out, sort of like a real-time assist button. Good for solving problems fast and making customers happy.

Lyro AI Agent/Chatbot.

Meet Lyro, Tidio's AI helper. It uses smart tech to chat with customers, answer questions, and even solve problems all on its own. It learns as it goes, making it a pretty handy addition to your customer service.

Flow Builder.

Tidio’s Flow Builder is kind of like building with LEGOs for your customer service. You can set up automated messages and chats which handle common questions or guide visitors around your site. It's a simple way to make sure everyone gets the info they need.

Multi-channel Support.

Tidio works across multiple channels. You can chat with customers on your website, Facebook, Instagram, and even WhatsApp Business. It lets you keep all your conversations in one place.

Ticketing System.

When a chat needs more attention, Tidio has a ticketing system. Agents can create tickets from chats and assign them to different team members. This helps manage and resolve customer issues effectively.

Analytics and Reporting.

Tidio gives you insights into how your chat and bots are performing. You can track metrics like resolution time,

Frequently Asked Questions

Tidio is an all-in-one customer service platform. It combines live chat, chatbots, and AI. It helps businesses talk to customers and automate support.

Tidio combines live chat, chatbots, AI (Lyro), emails, Messenger, and Instagram. It lets you manage all your customer communication in one place.

Tidio has a free plan. Paid plans include: Starter ($29/month), Communicator ($25/operator/month), and Chatbots ($29/month). Plus/Premium plans have custom pricing.

Pros: It’s easy to use, has good AI, offers multi-channel support, and integrates well with other tools. Cons: Customization is limited, pricing can get expensive, and there are trigger limits.

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