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Helply

Helply automates customer support with AI, getting 65% resolution within 90 days or it's free.

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Helply is an AI Business tool. Helply automates customer support with AI, getting 65% resolution within 90 days or it's free. Key features include Gap Finder, Knowledge Bridge, and Actions. Best for customer service representatives, business consultants and software developers and engineers.

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About Helply

Helply is an AI support agent platform. It helps customer support teams by automating conversations and taking actions like processing refunds. It works with existing help desk systems.

Key Features

Gap Finder.

This feature looks at customer chats and support tickets. It finds questions that are not answered in the current documentation. This helps identify missing information. It then prioritizes these gaps based on real customer interactions. This means the AI learns and gets better over time.

Knowledge Bridge.

This system improves the knowledge base on its own. It finds where customer questions don't match existing documentation. It suggests new content or updates. This keeps the information accurate and relevant, all without manual work.

Actions.

This lets the AI agent do more than just give information. It can perform real business tasks. For example, it checks invoice status or processes refunds. It can also update customer account info. It integrates with systems like Stripe for complex transactions.

Smart Escalation.

The AI knows when it needs help. If an issue is too complex or it lacks information, it escalates. It sends the conversation to a human agent. The agent gets everything: the chat transcript, where the AI got its answers, and customer details. This means human agents don't start from scratch.

Customization without Coding.

Support teams can easily change how the AI works. They can adjust its tone and response style. They can also set escalation rules and agent behavior. All this happens through an easy-to-use interface. There's even a preview mode to test responses. This avoids needing engineers.

Frequently Asked Questions

Helply is an AI support agent platform. It is made for customer support teams. It promises a 65% AI resolution rate in 90 days, or you pay nothing. Helply automates customer conversations and can do things like process refunds. It also escalates complex issues to human agents with all the details.

Helply works as an AI support agent. It handles common questions that take up most of a support agent's time. Unlike simple chatbots, Helply can take actions. For example, it can check order status or process refunds. It connects with existing help desk systems like Zendesk and Freshdesk.

Helply has several key features. The Gap Finder finds questions not covered in your documentation. Knowledge Bridge helps improve your knowledge base. Actions let the AI perform tasks like processing refunds. Smart Escalation hands off complex issues to human agents with full context. You can customize Helply without coding. It also supports over 40 languages.

Helply has four main pricing plans: Starter, Growth, Scale, and Enterprise. The Starter plan includes 500 message credits, one AI agent, and one user. Growth and Scale offer more credits, users, and features. The Enterprise plan has no limits and offers custom pricing. You can also add "power-ups" for more credits or agents. Helply offers a free trial too.

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