OpenAI Presence is an Automation tool. Platform for deploying voice and chat AI agents with built-in guardrails and policies. Key features include Voice and Chat Agents, Built-in Guardrails and Policies, and Pre-Deployment Testing. Best for customer service representatives, business consultants and software developers and engineers.
About OpenAI Presence
Key Features
<strong>Voice and Chat Agents.</strong> Deploy AI agents that handle customer support and internal service requests across voice and chat channels. The platform powers real-time conversations and can answer questions, resolve issues, and take approved actions.
<strong>Built-in Guardrails and Policies.</strong> Define how agents should behave with company policies, standard operating procedures, and permission controls. Guardrails intervene when interactions move outside defined boundaries to keep agents operating safely.
<strong>Pre-Deployment Testing.</strong> Test agents against common requests, edge cases, and high-risk scenarios before launch. Simulations and graders check whether agents reach correct outcomes, follow policies, use tools properly, and know when to escalate.
<strong>Codex-Powered Improvement.</strong> After launch, the system learns from production sessions and escalations. Codex reviews interactions and suggests behavioral improvements, which staff members test and approve before going live.
<strong>System Integration.</strong> Connect agents to company systems, data sources, and approved actions. Forward Deployed Engineers work with customers to integrate internal systems and configure permissions for production-ready deployments.
<strong>Production Monitoring.</strong> Track agent performance with tools that monitor production health, customer intent patterns, and task completion. The platform provides oversight to identify weaknesses and opportunities for improvement as conditions change.
Frequently Asked Questions
OpenAI Presence is used to deploy AI agents for customer support, outbound sales, procurement, IT service requests, and HR workflows. Companies can build agents that answer questions, access company systems, take approved actions, and escalate to humans when needed.
OpenAI Presence includes guardrails that enforce company policies, pre-deployment simulations that test agents against edge cases, and a Codex-powered improvement loop that reviews production sessions and suggests updates. Staff members approve all changes before they go live.
OpenAI Presence powers OpenAI's own English-language phone support line, where it resolves 75% of inbound calls without human help. The Codex improvement loop reduced human handoffs by 15 percentage points within 10 days of deployment.
OpenAI Presence is available through a limited general availability program for enterprise customers. Deployments are supported by OpenAI Forward Deployed Engineers and select systems integration partners who help connect agents to your workflows and systems.
