German insurance group Allianz plans to cut up to 1,800 jobs in its travel insurance division, mainly in call centres, as artificial intelligence increasingly replaces manual processes, a source familiar with the plans told Reuters on Wednesday.
The move reflects a broader trend in the insurance industry, where companies are leveraging AI tools to automate routine tasks and improve operational efficiency. The adoption of artificial intelligence is enabling insurers to process claims faster, reduce costs, and streamline customer service operations.
Other major companies, including Amazon and Google, have also announced significant job cuts in recent months, often citing the benefits of AI in allowing organizations to work more efficiently. The increasing deployment of AI technologies is reshaping the employment landscape, with many businesses planning to augment or replace human roles with automated solutions.
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