Allianz plans to eliminate 1800 jobs because of artificial intelligence developments according to insider

Allianz to Cut Up to 1,800 Jobs Due to AI Advances, Says Source

AI-Driven Job Cuts at Allianz Partners

German insurance group Allianz plans to cut up to 1,800 jobs in its travel insurance division, mainly in call centres, as artificial intelligence increasingly replaces manual processes, a source familiar with the plans told Reuters on Wednesday.

Scope of the Job Reductions

  • Between 1,500 and 1,800 jobs are set to be eliminated at Allianz Partners over the next 12 to 18 months.
  • Allianz Partners employs 22,600 people, roughly 14,000 of whom handle customer inquiries and claims by phone.

Impact of Artificial Intelligence

The move reflects a broader trend in the insurance industry, where companies are leveraging AI tools to automate routine tasks and improve operational efficiency. The adoption of artificial intelligence is enabling insurers to process claims faster, reduce costs, and streamline customer service operations.

Industry-Wide Shifts

Other major companies, including Amazon and Google, have also announced significant job cuts in recent months, often citing the benefits of AI in allowing organizations to work more efficiently. The increasing deployment of AI technologies is reshaping the employment landscape, with many businesses planning to augment or replace human roles with automated solutions.

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