Streamlining Hiring with AI
Capita, a leading British outsourcing company serving government, military, and private clients, has announced its plans to roll out an AI-powered recruitment service this summer. Developed in partnership with
Salesforce, the new platform aims to slash recruitment time from weeks to just hours, transforming the way organizations find and hire talent[1][3].
The Technology Behind the Change
Capita is the first business-to-business company in Britain to deploy
Agentforce AI, a next-generation AI tool from Salesforce. This system automates over 200 tasks in the hiring process, quickly matching candidates to job specifications and generating a qualified pipeline. The automation frees up Capita’s recruitment professionals to focus on conducting interviews and onboarding new staff, rather than sifting through thousands of applications[1][3].
Why Change Was Needed
Capita’s Chief Executive, Adolfo Hernandez, explained the motivation:
"We hire about 10,000 people for multiple operations and multiple contracts every year because of the nature of the transient workforce in some of our markets. High-volume recruitment is essential—and by deploying AI, we can accelerate hiring and improve outcomes for both candidates and customers."
Previously, recruitment teams faced manual, time-intensive processes—especially when tasked with swiftly staffing large-scale projects like global contact centers, where tens of thousands of applications could flood in at once[3].
Recruitment-as-a-Service: A New Offering
Capita’s adoption of AI isn’t just about internal efficiency. The company plans to offer recruitment-as-a-service, aiming to help clients fill large numbers of roles quickly and efficiently—even at volumes that would challenge traditional in-house teams. This new service enables companies to meet labor demands rapidly, aided by Capita's AI-driven approach[3].
Benefits for Clients and Candidates
- Reduced time-to-hire: AI cuts recruitment timelines dramatically, from weeks to mere hours[1][3].
- Improved efficiency: Automating manual processes lets skilled recruiters focus on what matters most—job fit and personal engagement.
- Scalable solutions: Capita can now support organizations with even the largest, most urgent recruitment needs.
- Enhanced experience: Both recruiters and candidates benefit from faster, more tailored processes.
Looking Ahead
The new AI-powered recruitment system is set to go live this summer. As Capita fine-tunes the technology, the company is poised to lead the market in large-scale, AI-powered hiring. With partners like Salesforce, and advanced tools such as
Agentforce AI, Capita is redefining recruitment for the modern workforce[1][3].
