Delta will not use AI to set personalized ticket prices

Delta’s Approach to AI Pricing

Delta Air Lines has clarified that it will not use artificial intelligence to set fully personalized ticket prices for individual passengers in 2025. Instead, the airline is expanding its use of AI-powered technology to enhance dynamic pricing strategies across a greater share of its flights rather than offering each traveler a unique fare[1][2][3][4].

The Shift Toward AI-Driven Dynamic Pricing

Delta currently leverages advanced AI tools from companies like Fetcherr for about 3% of its domestic airfares, aiming to expand this to 20% by the end of the year[1][2][3]. This AI-driven system analyzes large sets of data—such as booking trends, market demand, and competing airline prices—to dynamically adjust fares in real time, similar to surge pricing models used by platforms like rideshare service Uber[3].
  • AI determines fares based on market conditions, demand, and real-time data, but not individual passenger profiles[2][3].
  • This approach aims to optimize revenue by continuously updating ticket prices as market variables shift[1][2].
  • Delta's goal is to gradually phase out static prices, but without assigning a custom fare to each passenger[1].

Senators Raise Privacy and Fairness Concerns

The move toward AI-enhanced dynamic pricing has sparked concern among U.S. lawmakers. Three senators, including Sen. Mark Warner, questioned whether AI tools could be used for "personalized" or "surveillance pricing," where fares might be set using personal data and behaviors—potentially leading to higher or less transparent fares for certain passengers[4]. Delta, however, asserts that it does not use personal data to generate individualized ticket prices and that prices at any given time remain the same for all customers[2][3].

What This Means for Travelers

Travelers will continue to see price changes based on familiar factors—seasonal demand, current booking trends, or shifts in market competition—but will not encounter a unique price based on their personal history or browser data[2][3][4]. The rollout of AI is intended to make Delta's pricing model more agile and responsive rather than building deeply individualized customer profiles. Delta’s use of AI is limited to enhancing dynamic pricing models, not delivering truly personalized or targeted fares. While the industry trend toward automation and advanced algorithms is likely to increase, Delta maintains that ticket pricing will not be uniquely tailored to each individual in 2025.

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