Salesforce unveils Agentforce 360 AI platform for enhanced software solutions

Introducing a New Era in Enterprise Productivity

Salesforce has officially launched Agentforce 360, positioning it as the world's first platform to connect humans and AI agents within a single, trusted ecosystem. Announced at Dreamforce 2025 by Salesforce Chair and CEO Marc Benioff, this new offering promises to revolutionize the workplace by elevating—rather than replacing—human potential. According to Benioff, “Agentforce 360 connects humans, agents, and data on one trusted platform, helping every employee and every company achieve more than they ever thought possible.”

The Agentic Enterprise: AI That Elevates, Not Replaces

A cornerstone of Salesforce’s vision is the Agentic Enterprise: a business model where intelligent AI agents work in concert with people, ensuring teams operate with 24/7 intelligence. This integrated approach helps companies:

  • Capture every sales lead—no opportunity is missed
  • Deliver always-on customer service
  • Empower employees with AI partners that accelerate decision-making
  • Drive a new era of productivity and growth

A Year of Continuous Innovation

The unveiling of Agentforce 360 is the result of a rapid, year-long innovation cycle by Salesforce. Key milestones included:

  • Agentforce (October 2024): Launch of the first enterprise AI agent platform
  • Agentforce 2 (December 2024): Improved Atlas Reasoning Engine for more reliable outcomes
  • Agentforce 2dx (March 2025): Enabled embedded agents across varied workflows—proactive, triggered, and cross-functional
  • Agentforce 3 (June 2025): Delivered enhanced interoperability and governance for enterprise-scale deployments

With these releases, Salesforce paved the way for Agentforce 360 to fundamentally expand automation and intelligence beyond traditional CRM, empowering employees and fostering collaboration between human and AI agents.

The Four Pillars Behind Agentforce 360

Agentforce 360 offers a unique synthesis of technologies and platforms:

  • Agentforce 360 Platform: A foundation for enterprise-grade AI agents, introducing tools like a conversational builder, hybrid reasoning for enhanced control, and built-in voice capabilities.

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