Salesforce has officially launched Agentforce 360, positioning it as the world's first platform to connect humans and AI agents within a single, trusted ecosystem. Announced at Dreamforce 2025 by Salesforce Chair and CEO Marc Benioff, this new offering promises to revolutionize the workplace by elevating—rather than replacing—human potential. According to Benioff, “Agentforce 360 connects humans, agents, and data on one trusted platform, helping every employee and every company achieve more than they ever thought possible.”
A cornerstone of Salesforce’s vision is the Agentic Enterprise: a business model where intelligent AI agents work in concert with people, ensuring teams operate with 24/7 intelligence. This integrated approach helps companies:
The unveiling of Agentforce 360 is the result of a rapid, year-long innovation cycle by Salesforce. Key milestones included:
With these releases, Salesforce paved the way for Agentforce 360 to fundamentally expand automation and intelligence beyond traditional CRM, empowering employees and fostering collaboration between human and AI agents.
Agentforce 360 offers a unique synthesis of technologies and platforms:
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